We may, from time to time, employ the services of selected third parties for dealing with matters such as search engine facilities, advertising and marketing. The providers of such services may have access to personal data provided by users of our Site. Any data used by such parties is used only to the extent required by them to perform the services that we request, for example to provide you with information which we feel may interest you. Any use for other purposes is strictly prohibited. Furthermore, any personal data processed by third parties must be processed in accordance with the GDPR.

Our site may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

When you visit our site, we may set and access cookies on your computer. A cookie is a small file that resides on your computer’s hard drive and often contains an anonymous unique identifier and is accessible only by the website that placed it there, not any other sites.

Tracking technologies may record information such as Internet domain and host names; Internet protocol (IP) addresses; browser software and operating system types; clickstream patterns; and dates and times that our site is accessed. Our use of cookies and other tracking technologies allows us to improve our site and your web experience. We may also analyse information that does not contain personal information for trends and statistics.

You can choose to enable or disable cookies in your web browser. By default, your browser will accept cookies, however this can be altered. You may delete Cookies, but you may lose information that enables you to access our site more quickly. For further details please consult the help menu in your browser.

We do not record our telephone calls, however we may use some information you provide to us to carry out any requested service such as completing a booking, answering a query or resolving an issue.

We monitor all emails sent to us, including file attachments, for viruses or malicious software.

We may use some information you provide to us to carry out any requested service, completing a booking, answering a query or resolving an issue.

As a data subject, you have a number of statutory rights. Subject to certain conditions, and in certain circumstances, you have the right to:

• request access to your personal information - this is usually known as making a data subject access request and it enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it
• request rectification of your personal information - this enables you to have any inaccurate or incomplete personal information we hold about you corrected
• request the erasure of your personal information - this enables you to ask us to delete or remove your personal information where there’s no compelling reason for its continued processing, e.g. it’s no longer necessary in relation to the purpose for which it was originally collected
• restrict the processing of your personal information - this enables you to ask us to suspend the processing of your personal information, e.g. if you contest its accuracy and so want us to verify its accuracy
• object to the processing of your personal information - this enables you to ask us to stop processing your personal information where we are relying on the legitimate interests of the business as our legal basis for processing and there is something relating to your particular situation which makes you decide to object to processing on this ground
• data portability - this gives you the right to request the transfer of your personal information to another party so that you can reuse it across different services for your own purposes.

If you wish to exercise any of these rights, we may need to request specific information from you in order to verify your identity. We may request for you to complete a Subject Access Request Form. You are not obliged to complete this form but this is a security measure to ensure that your personal information is not disclosed to any person who has no right to receive it.

In the limited circumstances where you have provided your consent to the processing of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. This will not, however, affect the lawfulness of processing based on your consent before its withdrawal. Once we have received notification that you have withdrawn your consent, we will no longer process your personal information for the purpose you originally agreed to, unless we have another legal basis for processing.

If you believe that Shoring Solutions has not complied with your data protection rights, you have the right to make a complaint to the Information Commissioner’s Office (ICO) at any time. The ICO is the UK supervisory authority for data protection issues.

Shoring Solutions has put in place measures to protect the security of your personal information. It has internal policies, procedures and controls in place to try and prevent your personal information from being accidentally lost or destroyed, altered, disclosed or used or accessed in an unauthorised way. In addition, we limit access to your personal information to those employees, workers, agents, contractors and other third parties who have a business need to know in order to perform their job duties and responsibilities.

Where your personal information is shared with third parties, we require all third parties to take appropriate technical and organisational security measures to protect your personal information and to treat it subject to a duty of confidentiality and in accordance with data protection law. We only allow them to process your personal information for specified purposes and in accordance with our written instructions and we do not allow them to use your personal information for their own purposes.

We will notify the Information Commissioner’s Office (or any other applicable supervisory authority or regulator such as the Charity Commission) and you of a suspected breach where we are legally required to do so.

We will only retain your personal data for as long as necessary to fulfil the purpose we collected it for, including for the purpose of satisfying any legal, accounting or reporting requirements. 

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purpose for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

When your information is no longer required under our retention policies, we will ensure it is disposed of in a secure manner.

Under the General Data Protection Regulations (GDPR), you have rights as an individual which you can exercise in relation to the information we hold about you. You can read more about these rights here.  

To correct, amend, update or ask about any information you have given us, or to withdraw consent you have previously given, please contact us dataprotection@shoringsolutions.co.uk or write to us at the address below:

Data Protection
Shoring Solutions (GB) Ltd
5-6 Market Place, Coleford, GL16 8AQ

We may need to verify your identity before actioning your request.

This privacy policy was drafted with brevity and clarity in mind.  It does not provide exhaustive detail of all aspects of Shoring Soluntions’s collection and use of personal information, however we are happy to provide any additional information or explanation needed.  Any requests for this should be sent to dataprotection@shoringsolutions.co.uk or please write to us at the postal address given above.

Shoring Solutions reserves the right to update or amend this privacy policy at any time. We will issue a new privacy policy when we make significant updates or amendments.

If you need to make a complaint, please contact us in the first instance:

dataprotection@shoringsolutions.co.uk
Data Protection
Shoring Solutions (GB) Ltd
5-6 Market Place, Coleford, GL16 8AQ

You can also make a complaint to the Information Commissioner, who is an independent regulator.

casework@ico.org.uk
Telephone: 0303 123 1113
Textphone: 01625 545860
Monday to Friday, 9am to 4:30pm

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF